![]() ![]() Don’t use Microsoft networks to send, share, or publish unwanted emails, comments, messages, photos, reviews, or any other content. Interfering with, harming, or spoofing Microsoft networks, services, or other systems. Phishing: Stealing private information from others by tricking or spoofing them into providing it. ![]() Malware: Sending intentionally unwanted or harmful code or software. Microsoft forbids the use of our services for: Malware, phishing, and other harmful activities Here are some common reasons why accounts are locked, though not all account locks occur for these reasons: Microsoft accounts are usually locked if the account holder has violated our Microsoft Services Agreement. If you see a "usage limit exceeded" error message when requesting a security code, this could mean the phone number has been used too many times in a short period of time, or that we've detected something suspicious about the phone number. The phone doesn't need to be a smartphone, or connected to the internet, it just needs to be able to receive text messages. The phone number doesn't need to be associated with your account. ![]() Tips: You can use any phone number to request the security code. ![]() Tip: If your security code doesn't work, make sure you enter the numbers in the body of the message, and not the numbers in the header. To unlock your account, sign in to get a security code. ![]()
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